Our simple returns policy means that you can shop with peace of mind at jessedesigner.com.
If your order was delivered with the wrong size, wrong color or wrong product, you can return your goods within 28 days of receipt and we will be happy to offer you an exchange or a refund excluding the original cost of delivery. This is on condition that the products are returned complete, in perfect condition, unused, and with the original inner and outer packaging.
Please note this doesn’t apply to made-to-order, non-standard, customized, or special-order products.
Customers are entitled to return products in case of defects arising from the manufacturer and have no need to change to another product.
Only regular-priced items can be refunded, unfortunately, discounted items will not be refunded.
To complete your return, we require a receipt or proof of purchase.
Refund defective products via PayPal.
We will process it within 10 days of receiving the return request.
How do you return the goods?
Contact us via email: [email protected] to receive return labels and return.
Our policy is for the last 28 days. If it has been over 28 days since your purchase, unfortunately, we can not refund or exchange for you.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.
You will be responsible for paying your own shipping costs for the return of your item. Shipping costs are not refundable. We pay the return shipping costs for you.
The return shipping time is depending on your place.
Please print and complete our Returns Form and enclose this with the item(s) you wish to return or contact us to inform us that would like to return the goods by email to [email protected] and one of our service team will help you with your return.
Jessedesigner.com is happy to arrange the collection of any return and the cost of this will be deducted from any refund due. So the buyer must be charged the shipping return fee to the address as pointed by jessedesigner.com.
Please note that returns will only be accepted in the original inner and outer packaging in a saleable condition. When organizing a return, please send the item with care, using a trackable service to ensure that it reaches us without damage. Jessedesigner.com reserves the right to refuse a refund on the item or issue a credit note for the original selling price if the product is not returned in a fully re-sellable condition.
How long do refunds take?
Refunds will be processed within 10 working days of receipt of the item. You will be notified by email when this has been processed. Depending on the terms set by your bank, this will show in your account within 7–10 working days.
What happens with faulty or damaged items?
In the event that your order arrives in a faulty or damaged condition (including bespoke orders), please contact us within 48 hours by email. We will ask you to email a photograph of the damage, including the packaging if possible to [email protected] Please note that without the correct information and images we will not be able to investigate the issue.
Jessedesigner.com is happy to arrange the collection of any damaged or faulty goods. Once we have received the returned item, it will be inspected and a repair or replacement will be arranged where possible. Please note that failure to notify us within 48 hours of receiving a faulty or damaged product could mean we have to charge for a replacement.
You have the right to cancel your order with us. You can do this by emailing us at [email protected]
If you wish to cancel an item that is made to order or customized in any way, you will need to do this within 7 working days of placing the order.
Our system is processed 24/7. We make every attempt to cancel your order as long as the product has not left the warehouse. Once your order has been into the shipping and handling process, it cannot be canceled.